Privacy Policy for Keen Hour
Keen Hour ("our site," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit or use our online platform, engage with our services, or interact with us. Our services include a curated selection of luxury timepieces, expert watchmaking services, bespoke watch customisation, vintage watch restoration, watch valuations, authorized repair services for renowned brands, and watch accessory sales (straps, winders).
We operate in Singapore and adhere to the Personal Data Protection Act 2012 (PDPA) of Singapore, as well as the principles of the General Data Protection Regulation (GDPR) for individuals residing in the European Economic Area, where applicable.
1. Information We Collect
We collect various types of information from and about you, including:
- Personal Data You Provide Directly: This includes information you provide when you make a purchase, enquire about a product or service, register for an account, subscribe to our newsletter, request a watch valuation, schedule a service appointment, or contact us. This may include your name, address, email address, phone number, payment information (processed securely through third-party payment gateways), and specific details about the timepieces or services you are interested in.
- Information Related to Our Services: When you utilise our watchmaking, restoration, or repair services, we may collect details pertaining to your timepiece, including its make, model, serial number, service history, and any specific customisation requests.
- Automated Data Collection: When you visit our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us analyze trends and improve our online experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services, including processing transactions, delivering timepieces and accessories, and executing watchmaking services.
- To manage your account and provide customer support.
- To process your requests, such as watch valuations or service appointments.
- To send you service-related communications, updates, and notifications about your orders or service status.
- To send you marketing and promotional communications about our luxury timepieces, services, and special offers, in accordance with your preferences.
- To improve and personalize your experience on our online platform.
- To monitor and analyze usage and trends to improve our online platform and services.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
We will not share or sell your personal data to third parties for their marketing purposes without your explicit consent. We may share your information with:
- Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, shipping partners, IT service providers, and marketing platforms.
- Authorized Repair Centers: For timepieces requiring warranty repairs or specialized servicing, we may share relevant details with authorized brand repair centers.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
4. Data Security
The security of your personal data is paramount to us. We employ appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including fulfilling our contractual obligations to you, meeting legal and regulatory requirements, and resolving disputes.
6. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Third-Party Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us:
Keen Hour
15 Stamford Road,
#01-38 Capitol Piazza,
Singapore, Singapore, 178906
Singapore